NLU

Generative AI (GenAI) 2023 and Beyond: Growth Opportunities in CX, Advanced Analytics, KM Performance, Language Translation at Scale

Retrieved on: 
Wednesday, December 20, 2023
Contact, Next, NLU, Generative, Artificial intelligence, Automation, CX, Synthetic media, Traction, Medical device

The Race is on to Capitalize on Generative AI in the Contact Center" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The Race is on to Capitalize on Generative AI in the Contact Center" report has been added to ResearchAndMarkets.com's offering.
  • The continuous evolution of artificial intelligence (AI) has given rise to GenAI, with profound implications for businesses across various industries.
  • Drawing insights from existing datasets, these models exhibit impressive natural language understanding (NLU) capabilities, introducing a human-like aspect to AI.
  • It represents a next-generation AI for contact centers, building upon initial AI applications such as intelligent virtual agents, personalization, and advanced analytics.

NICE Actimize Cloud-Based SURVEIL-X Secures 2023 RegTech Insight USA Award for “Best e-Comms Surveillance Solution”

Retrieved on: 
Monday, December 4, 2023
Data Management, Banking, Technology, Professional Services, Security, Apps, Applications, Software, Networks, Legal, Fintech, Finance, E-Comm, NICE Ltd., NLU, Tag Team (group), Regulatory technology, Horizontal integration, EVP, Social media, Communication, Human, Pharmaceutical industry

NICE Actimize, (Nasdaq: NICE) was named a category winner in A-Team Group's 2023 RegTech Insight USA awards for “Best e-Comms Surveillance Solution.” Initially shortlisted by a panel of judges, NICE Actimize and its cloud-based SURVEIL-X Communication Surveillance solution was the recipient of the most online votes in its category derived from reader/online nominations from within the RegTech Insight community and verified by A-Team Group editors and its independent RegTech advisory board.

Key Points: 
  • NICE Actimize, (Nasdaq: NICE) was named a category winner in A-Team Group's 2023 RegTech Insight USA awards for “Best e-Comms Surveillance Solution.” Initially shortlisted by a panel of judges, NICE Actimize and its cloud-based SURVEIL-X Communication Surveillance solution was the recipient of the most online votes in its category derived from reader/online nominations from within the RegTech Insight community and verified by A-Team Group editors and its independent RegTech advisory board.
  • NICE Actimize’s SURVEIL-X Communication Surveillance solution offers comprehensive coverage for all communication modalities (e-mail, chat, video, and voice), asset classes, and languages in a single cloud-ready solution.
  • “As regulatory fines exceed $2 billion in 2023, and are expected to increase, NICE Actimize communication surveillance solutions provide comprehensive coverage, key during this critical period of increased enforcement actions,” said Chris Wooten, EVP, Vertical Markets, NICE.
  • “We thank the judges and voters for the RegTech Insight USA Awards for recognizing the innovation in our communications surveillance solution.”
    “Congratulations to NICE Actimize for winning the Best e-Comms Surveillance Solution award in this year’s A-Team Group RegTech Insight Awards USA 2023.

Uniphore Recognized as a Leader in Latest Opus Intelliview Report on Enterprise Intelligent Assistants in Conversational AI

Retrieved on: 
Tuesday, November 28, 2023
Networks, Data Management, Technology, Artificial Intelligence, Software, Opus, Knowledge, Natural language, LLM, Generative, Synthetic media, Privacy, Platform, EX, NLU, CX, Computer vision, Conversation, Growth, Human, Affective computing, Customer service, Uniphore, AI, Enterprise

Uniphore , one of the world’s largest AI-native companies, today announced that Opus Research has recognized it as a Leader in the 2023 Conversational AI Intelliview report on Enterprise Intelligent Assistants.

Key Points: 
  • Uniphore , one of the world’s largest AI-native companies, today announced that Opus Research has recognized it as a Leader in the 2023 Conversational AI Intelliview report on Enterprise Intelligent Assistants.
  • Uniphore is recognized for its standout applications, U-Self Serve and U-Assist, which provide enterprise-grade AI for improved customer and employee experiences.
  • “It’s an honor to see Uniphore recognized by Opus Research as a Leader in Enterprise Intelligent Assistants.
  • “We have more than 15 years of experience in the enterprise AI space and will continue to pursue our mission of transforming every part of the enterprise via our AI-native platform.”

Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox

Retrieved on: 
Tuesday, November 28, 2023
Internet, VoIP, Technology, Artificial Intelligence, Software, Natural language, Logical Volume Manager (Linux), Acquisition, Natural language processing, Organization, Risk management, Entrepreneurship, Investment, NLU, NLP, Automation, AI, Customer experience, Customer service, Sales, CX, Callictita cyara

Cyara , the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox .

Key Points: 
  • Cyara , the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox .
  • This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization.
  • The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments.
  • “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox.

NICE Actimize Recognized as Category Winner for Communications Monitoring Innovation in the Chartis 2024 RiskTech100® Rankings

Retrieved on: 
Monday, November 27, 2023
Data Management, Public Policy, Government, Data Analytics, Technology, Apps, Applications, Other Communications, Business, Communications, Security, Other Professional Services, Legal, Finance, Fintech, Consulting, Artificial Intelligence, Professional Services, State, Local, Other Technology, Telecommunications, Software, Networks, Internet, NICE Ltd., Human, Research, Risk management, NLU, EVP, Communication, Mobile phone, American International Group

NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as the category winner for Communications Monitoring innovation in its recently released 2024 RiskTech100® rankings for the fourth consecutive year.

Key Points: 
  • NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as the category winner for Communications Monitoring innovation in its recently released 2024 RiskTech100® rankings for the fourth consecutive year.
  • In addition, NICE Actimize was positioned number fifteen in Chartis’ comprehensive list of top 100 global risk and compliance technology vendors.
  • Chartis Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.
  • For further information on NICE Actimize solutions for financial crime compliance, please visit our web site here.

Eleos Health and Kipu Health Announce Partnership to Deliver AI-Powered Insights to Behavioral Health Providers

Retrieved on: 
Tuesday, November 28, 2023
Natural language, Understanding, EMR, Patient, NLU, Intelligence, Documentation, Health, Workflow, Electronic health record, CORAL, Partnership, Mental health, Environment, Pharmaceutical industry, Nursing, Quipu, Eleos

CORAL GABLES, Fla. and BOSTON, Nov. 28, 2023 /PRNewswire/ -- Kipu Health , the leading technology partner for mental health and addiction service providers, and Eleos Health , the leader in AI for behavioral health, today announced a partnership aimed at delivering meaningful insights and efficiencies to behavioral health providers.

Key Points: 
  • CORAL GABLES, Fla. and BOSTON, Nov. 28, 2023 /PRNewswire/ -- Kipu Health , the leading technology partner for mental health and addiction service providers, and Eleos Health , the leader in AI for behavioral health, today announced a partnership aimed at delivering meaningful insights and efficiencies to behavioral health providers.
  • Kipu Health serves more than 80,000 users at more than 1,600 facilities with its EMR, purpose-built for behavioral health care.
  • By enabling providers to embed Eleos Health's technology in Kipu's fully configurable EMR platform, the companies are advancing their shared mission of empowering behavioral health providers to deliver personalized care decisions.
  • "We're honored to join forces with Kipu to help providers deliver impactful patient care," said Alon Joffe, CEO of Eleos Health.

CallMiner Advances AI-Powered Conversation Intelligence Platform with New and Enhanced Capabilities

Retrieved on: 
Tuesday, November 7, 2023
Software, Technology, Artificial Intelligence, Telecommunications, CX, Intelligence, Human, Amazon Web Services, NICE, Organization, Acquisition, ROI, Artificial intelligence, NLU, Marketing, Machine learning, OpenAI, Language, Culture, AI, CCAA, Copper, Online shopping, Sales, Genesys, CallMiner

CallMiner , the leading provider of conversation intelligence to drive business performance improvement, has announced new and enhanced features in the CallMiner platform.

Key Points: 
  • CallMiner , the leading provider of conversation intelligence to drive business performance improvement, has announced new and enhanced features in the CallMiner platform.
  • Using OpenAI, CallMiner is delivering increased platform ease-of-use and empowering users with no technical background to discover relevant insights in customer interactions.
  • Expanded agent guidance to chat via CallMiner RealTime: Continuing CallMiner’s commitment to omnichannel analytics, CallMiner RealTime can now provide real-time agent guidance on chat interactions, adding to existing voice-based capabilities.
  • Enhanced reporting capabilities, combined with the notifications feature announced earlier this year, help organizations establish a culture of persistent performance improvement.

Yellow.ai Named a Leader in Opus Research 2023 Conversational AI Intelliview Report

Retrieved on: 
Tuesday, November 7, 2023
Opus, Research, LLM, Pressure, Architecture, Understanding, Synthetic media, Generative, Chatbot, Yellow.ai, Natural language processing, Growth, Natural language, NLU, Machine learning, NLP, AI, Conversation, SAN, Copper, Sales

SAN MATEO, Calif. , Nov. 7, 2023 /PRNewswire/ -- Yellow.ai, a global leader in Conversational AI, today announced it has been named a Leader in the Opus Research 2023 Conversational AI Intelliview Report. The report highlights the strength of Yellow.ai's product completeness and flexibility, as well as its strategic potential mentioning that it "exceeds criteria and offers demonstrable advantages" in terms of its features, integration, and company vision.

Key Points: 
  • Recognized for its strong growth in revenue, generative AI-powered capabilities, proprietary technology, and proven track record in the conversational AI industry
    SAN MATEO, Calif. , Nov. 7, 2023 /PRNewswire/ -- Yellow.ai , a global leader in Conversational AI, today announced it has been named a Leader in the Opus Research 2023 Conversational AI Intelliview Report.
  • "Businesses of all sizes are under increasing pressure to leverage advanced Large Language Models (LLMs) and Generative AI resources," said Derek Top, Senior Analyst and Research Director with Opus Research.
  • According to the report, key benefits offered by Yellow.ai to enterprises include:
    "We are thrilled and honored to be acknowledged as a leader by Opus Research.
  • To read the full Opus Conversational AI Intelliview report,

Yext Named a Major Player in IDC MarketScape: General-Purpose Knowledge Discovery Software 2023 Vendor Assessment

Retrieved on: 
Wednesday, October 18, 2023
Technology, Social Media, Search Engine Optimization, Search Engine Marketing, Artificial Intelligence, Other Communications, Other Technology, Public Relations, Investor Relations, Marketing, Software, Advertising, Communications, Internet, Data Management, Knowledge, NYSE, IDC, Web query, Senior, Digital Access Signalling System 2, NLU, Algorithm, Patient, Online shopping

Yext, Inc. (NYSE: YEXT), a digital experience platform that powers both owned and third-party experiences, announced today that it was named a Major Player in the IDC MarketScape: Worldwide General-Purpose Knowledge Discovery Software 2023 Vendor Assessment (doc #US49988523, October 2023).

Key Points: 
  • Yext, Inc. (NYSE: YEXT), a digital experience platform that powers both owned and third-party experiences, announced today that it was named a Major Player in the IDC MarketScape: Worldwide General-Purpose Knowledge Discovery Software 2023 Vendor Assessment (doc #US49988523, October 2023).
  • With Yext Search, businesses are able to deliver powerful search results that drive engagement, decrease support costs, and deliver new insights.
  • By powering use cases such as Site Search, Support Search, Commerce Search, Case Deflection, and Find-a-Doctor, Yext Search offers businesses an AI-powered experience to significantly increase customer engagement and satisfaction.
  • To learn more about how Yext is delivering innovative AI-powered customer experiences that drive engagement, read the IDC MarketScape report excerpt here .

CCW's First Event Of 2024 To Explore Self-Service And Optimizing Customer Experience with Artificial Intelligence

Retrieved on: 
Wednesday, October 18, 2023
Knowledge, Female, Name, CCW, CX, EVP, SVP, Automation, Certification, Organization, Customer success, Senior, KeyBank, CMP, NLU, Woman, AI, Northwestern Mutual, Customer experience, Nursing

NEW YORK and AUSTIN, Texas, Oct. 18, 2023 /PRNewswire/ -- Customer Contact Week (CCW), the leading event series dedicated to serving professionals within the customer service industry, is kicking off its first event of 2024 in Austin, Texas. With over 25 Years of Shaping Customer Excellence, this year's event will occur at Renaissance Austin from January 23-25, 2024. CCW is powered by CCW Digital, a division of Customer Management Practice (CMP).

Key Points: 
  • With over 25 Years of Shaping Customer Excellence, this year's event will occur at Renaissance Austin from January 23-25, 2024.
  • The event will feature never-before-seen data from CCW Digital's "The Self-Service Playbook: Optimize Customer Experiences with AI."
  • Klayon Kopecky, Senior Director of LinkedIn, will lead a keynote into a world where strategic leadership meets innovative customer support solutions.
  • For more information or to register for the event, visit https://www.customercontactweekwinter.com/home
    To sign up for the CCWomen Summit, register here: https://www.customercontactwomen.com/events .