NLU

Moveworks Leverages Generative AI to Provide Customers with Real-Time Translation in Over 100 Languages

Retrieved on: 
Thursday, February 16, 2023
Software, Other Communications, Human Resources, Artificial Intelligence, Communications, Professional Services, Technology, Other Technology, OpenAI, Language, Database, Policy, Knowledge, Growth, CIO, Collective, Roberta, Multimedia, NLU, Sales, Moveworks

Moveworks , the leading conversational AI platform for the enterprise, today announced that it now provides on-the-fly translation in over 100 different languages for its employee support virtual agent.

Key Points: 
  • Moveworks , the leading conversational AI platform for the enterprise, today announced that it now provides on-the-fly translation in over 100 different languages for its employee support virtual agent.
  • Customers can now provide knowledge articles, outbound employee communications, and inbound agent ticket updates in each employee’s preferred language — all within seconds.
  • Through a powerful combination of Moveworks’ proprietary NLU models and the latest developments in generative AI, customers can now translate any knowledge article or policy update in real time, with no added cost.
  • Moveworks delivers state of the art machine translation by combining some of the world's most advanced generative AI and large language models — including OpenAI's GPT-3, Google's RoBERTa model, and Facebook's MBart-50 and M2M-100 models.

Arajet becomes top international carrier at Mexico City’s Felipe Ángeles International Airport

Retrieved on: 
Thursday, February 9, 2023
Air, Transport, Other Travel, Transportation, Vacation, Destinations, Travel, Arajet, International airport, Dominican Republic, Felipe, Boeing, Isidoro, Multimedia, Dominican, NLU, Airline

Arajet, the low-price airline of the Dominican Republic, has become Felipe Ángeles International Airport (NLU) largest international airline by passengers carried since launching operations in September 2022.

Key Points: 
  • Arajet, the low-price airline of the Dominican Republic, has become Felipe Ángeles International Airport (NLU) largest international airline by passengers carried since launching operations in September 2022.
  • From the beginning of Arajet’s operations in Mexico in September 2022, Arajet transported 14,944 passengers, leading international passenger traffic and making the Dominican Republic the airport’s top international destination.
  • View the full release here: https://www.businesswire.com/news/home/20230209005528/en/
    "We are happy to have Arajet among the international airlines that operate at AIFA.
  • Its direct route to Santo Domingo strengthens cooperation and exchange ties between Mexico and the Dominican Republic," said Isidoro Pastor, general director of Felipe Ángeles International Airport.

Moveworks Named as a Finalist in the 2023 Edison Awards™

Retrieved on: 
Thursday, February 9, 2023
Software, Technology, Artificial Intelligence, Other Technology, Science, General Motors, Thomas Edison, ROI, Edison Awards, Silver, Genentech, Natural language, EXI, Language, Frustration, Engineering, Marketing, Education, Machine learning, NLU, AI, Management

Moveworks , the leading conversational AI platform for the enterprise, today announced that it has been named a finalist in the 2023 Edison Awards.

Key Points: 
  • Moveworks , the leading conversational AI platform for the enterprise, today announced that it has been named a finalist in the 2023 Edison Awards.
  • Moveworks is being honored in the innovative services and software solutions category for its latest Natural Language Understanding-powered analytics solution: Employee Experience Insights (EXI).
  • The Edison Awards™ recognizes some of the most innovative products and business leaders in the world — with past winners including Steve Jobs, Elon Musk, General Motors and Genentech.
  • Gold, Silver and Bronze winners will be announced at the Edison Awards Gala on Thursday, April 20, 2023 in Fort Myers, FL.

SafeGuard Cyber Launches Illuminate Partner Program for MSSPs

Retrieved on: 
Wednesday, February 8, 2023
Software, Social Media, Networks, Internet, Communications, Technology, Apps, Applications, Security, Safeguard, Business communication, Natural language, MSSP, McCabe, TTP, WW, VARS, BEC, Communication, Social media, NLU, BitSight, Risk management

SafeGuard Cyber , the most comprehensive integrated cloud communications security and compliance platform, today launched its Illuminate Partner Program for managed security services providers (MSSPs).

Key Points: 
  • SafeGuard Cyber , the most comprehensive integrated cloud communications security and compliance platform, today launched its Illuminate Partner Program for managed security services providers (MSSPs).
  • SafeGuard Cyber welcomes partners, BlueAlly and XO Cyber , to the program and names John McCabe as vice president of WW Channel Sales to lead strategy and execution.
  • The Illuminate Partner Program helps value-added resellers (VARS) and MSSPs enable security and compliance for all business communications to their customers.
  • SafeGuard is exactly the kind of partner we need to solidify the trust of our customers.”
    Former vice president of Global Partner Sales at ThirdPartyTrust, John McCabe, has been appointed to lead SafeGuard Cyber’s Illuminate Partner Program.

Sinequa Transforms the Employee Experience with Workplace Search

Retrieved on: 
Tuesday, January 31, 2023
Professional Services, Data Management, Security, Technology, Human Resources, Software, Knowledge, Cloud, Software as a service, Organization, Azure, IDC, Natural language processing, Workplace, Hosting, Microsoft, Forrester, Workforce, Microsoft Azure, Conversation, NLP, NLU, Online shopping

Advanced capabilities such as natural language processing (NLP) and understanding (NLU) make Workplace Search the most capable search solution for the workplace.

Key Points: 
  • Advanced capabilities such as natural language processing (NLP) and understanding (NLU) make Workplace Search the most capable search solution for the workplace.
  • With Workplace Search, Sinequa has the potential to address the rapidly evolving needs of the workplace with advanced relevance and scalability,” said Hayley Sutherland, Research Manager, Knowledge Discovery & Conversational AI, IDC.
  • Workplace Search includes highly configurable features out of the box to power the search experience.
  • In addition to cutting-edge NLP on which the search experience is based, Workplace Search also embarks state-of-the-art Neural Search capabilities that further enhance search relevance.

One AI Powers 50,000 Companies and Developers with Advanced Language AI Capabilities

Retrieved on: 
Tuesday, January 24, 2023
Language, Conduit, Running, Human, NLX, GoTo (US company), NLU, NLP, IBM, Natural language processing, LivePerson, Growth, Natural language, ChatGPT, SAN, API, LOGM, WeWork, TEL, VOIP, Sales, Management, Customer service

SAN FRANCISCO and TEL AVIV, Israel, Jan. 24, 2023 /PRNewswire-PRWeb/ -- One AI, a platform that enables developers to add language AI to products and services, today announced that its technology is powering over 50,000 companies and developers. The language AI startup presents a strong growth story as more businesses begin to discover the uses for the powerful and customizable technology solution – from summarizing articles, to analyzing customer service calls for emotion and sentiment, to extracting interest rates and terms from financial documents and websites.

Key Points: 
  • SAN FRANCISCO and TEL AVIV, Israel, Jan. 24, 2023 /PRNewswire-PRWeb/ -- One AI, a platform that enables developers to add language AI to products and services, today announced that its technology is powering over 50,000 companies and developers.
  • Now, we are teaching computers to speak like humans using Natural Language Processing (NLP)," said Amit Ben, co-founder and CEO, One AI.
  • With just a single line of code, users can add the platform's language capabilities into their apps and workflows.
  • NLX is using One AI as the engine behind some of their AI capabilities, including conversation summary and emotion analysis.

Rezolve.ai Raises $11M Series A Led by SIG Venture Capital

Retrieved on: 
Thursday, February 9, 2023
Online, Forrester Research, GDPR, Likelihood function, Life, Martin Wolf (investment banker), Automation, Financial adviser, Microsoft, Software as a service, Public sector banks in India, Service, ISO, HIPAA, Microsoft Teams, Use, SOC, NLU, ISG, Investment, Growth, Organization, Ease, Aspirant, Challenger, Management, Chatbot

The funds will be used to scale growth and further advance capabilities of the platform to deliver industry's most advanced employee service experience.

Key Points: 
  • The funds will be used to scale growth and further advance capabilities of the platform to deliver industry's most advanced employee service experience.
  • The solution leverages cutting-edge conversational AI and intelligent automation skills to provide an instant service desk experience like never before.
  • "Every employee, in every company on the planet, needs internal technical support about once a month.
  • Rapid growth, strong customer and analyst feedback, and product superiority set Rezolve up to fulfill its product vision," said Bhavanipratap Rana, Investment Adviser, SIG Venture Capital.

Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience

Retrieved on: 
Wednesday, January 25, 2023
AI, Automation, Speech, CX, Interaction, Patent, SVP, Use, Natural Language Semantics, NLU, Overalls, Customer service, Online shopping

Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition, Interactions’ 125th patent, introduces new technology for intent and entity recognition, including real-time sentiment understanding.

Key Points: 
  • Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition, Interactions’ 125th patent, introduces new technology for intent and entity recognition, including real-time sentiment understanding.
  • The new patent addresses major deficiencies in the traditional speech understanding technologies that underpin many AI-powered customer experience platforms.
  • “This patent is a watershed moment—not just for Interactions, but for every business committed to improving its customer experience,” said Dr. Srinivas Bangalore, SVP of AI at Interactions.
  • The win adds to Interactions’ impressive patent portfolio , which enables the company to deliver unparalleled customer experiences.

InMoment Launches New XI Platform Innovations–Advancing the Ability for Companies to Improve Customer Experience and Boost Business Performance

Retrieved on: 
Tuesday, January 17, 2023
Software, Mobile, Wireless, Networks, Online Retail, Internet, Professional Services, Data Management, Apps, Applications, Technology, Artificial Intelligence, Retail, Data Analytics, Apple Store, API, Digital, XI, Natural language, Reputation, NPS, CSAT, VOC, Human voice, SSO, AI, Organization, Sentiment, CX, OSAT, Natural language processing, Intelligence, NLU, NLP, Acquisition, Google Play, Risk management, Customer service, Mobile phone, Lexalytics

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today new and innovative capabilities to its award-winning XI Platform that enable organizations to deliver measurable business outcomes from customer experience (CX) initiatives.

Key Points: 
  • InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today new and innovative capabilities to its award-winning XI Platform that enable organizations to deliver measurable business outcomes from customer experience (CX) initiatives.
  • This informs actions that can be proactively applied across segments, experiences, and channels to increase positive business and customer impact.
  • It enables digital teams to focus on improvements that boost app store scores and make the app an invaluable part of the customer experience.
  • Additional product enhancements and updates include 41 additional self-serve and language-specific capabilities enabled to build and deploy surveys within the XI Platform.

Jefferson County to Use Eleos Health's Augmented Intelligence to Give Therapists More Time to Serve Those With Mental Illness

Retrieved on: 
Thursday, January 12, 2023
Suicide, Cognitive behavioral therapy, Entrepreneurship, Documentation, Dialectical behavior therapy, Understanding, Natural language, Service, Communication, Substance abuse, Mental health, Depression, Anxiety, Wisconsin Department of Children and Families, Human services, Health, Partnership, PTSD, Eleos, Patient, CBT, Intelligence, Health information management, NLU, EHR, Wisconsin Department of Health Services, Suicidal ideation, DBT, Writing, Medicine

Eleos will be used alongside the Jefferson County Human Services electronic health records (EHR) system, providing valuable insights and documentation assistance for therapists.

Key Points: 
  • Eleos will be used alongside the Jefferson County Human Services electronic health records (EHR) system, providing valuable insights and documentation assistance for therapists.
  • Jefferson County has experienced an increase of people in the community battling mental health and substance abuse problems.
  • Eleos will reduce the time Jefferson County therapists spend on documentation and administrative work.
  • Funded by a grant through the Wisconsin Department of Health Services, Eleos can help Jefferson County Human Services therapists spend over 30% less time drafting documentation.